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SHOUTcast FAQ's | AutoDJ FAQ's
The Pre-Sale FAQ is designed to provide a wealth of information for future clients relating to all fields of our services.
4
6
21
.
Yes
you can. Please send us your name, your website and number of
slots required
2.
How long will it take to setup my SHOUTcast
and AutoDJ account?
After your payments have been authorised by our system you will receive a confirmation notification of your payment and emails with your SHOUTcast and AutoDJ account login details.
For clients paying by Direct Bank Transfer it may take up to 7 days until payments are cleared by their Bank. 10.1
3. Can I purchase AutoDJ without SHOUTcast server? . No, AutoDJ is an Add-on only and it can be purchased as an Add-on to our SHOUTcast server!
4.
What payment methods do you accept?
Payments for your service will be collected on a specific billing date each month, eg. if you sign up on 4th August - your next payment will be due on 4th September. Our fees are billed in advance on a monthly basis unless otherwise specified by Client. . All payments must be made in Euros. .
5. Is VAT (Value Added Tax) included in package prices?
Yes, 10% VAT (Value Added Tax) is included in all prices of all Host2Stream services. 10.1 .
6. Are there any long term contracts? . No, our standard website streaming offerings are not subject to any form of long term contract (eg. 6, 12 or longer). Your contract with us is on a rolling month to month basis, unless otherwise specified by Client, and you can cancel at any time.
The only "contract" we require you to agree to is our Terms and Conditions of Use and Privacy Policy Statements.
. 7. How can I cancel my server? .
10.1 8. What is 30 day money back guarantee? . We offer a 30 day money back guarantee. If from any reason you are not fully satisfied with our service, we will refund the purchase price within 30 days. Simply send us e-mail and request a refund. We will gladly refund your total package amount. . This money back guarantee
applies to all Host2Stream services ordered first
time only!
It is the Client’s
responsibility to keep track of all payments made. You are not liable for any form of refund if you have breached the Terms and Conditions of Use in any way, which includes exceeding the agreed bitrate limit and broadcasting unsuitable content.
\ 9. Are there any bandwidth restrictions or overage charges?
.
10. Do your SHOUTcast servers have a static IP? . Yes, all servers have a static IP.
.
11.
Why our prices are so low? . Every time we obtain good deals from our partners and providers we like to offer our clients lower prices. .
What's the
end result of all this? This way, our clients are
happy with the price they pay and services they
receive and we expect to be in business for many
years to come.
.
All information collected by Host2Stream is sorted on computer system. This database information is backed up on a regular basis. Security of our data is important to us and we take every possible reasonable measure to prevent against loss, damage, theft or misuse.
Under no circumstances will we disclose your personal information to any third party without your prior permission! . We are strongly against any form of internet “spam” and keep all collected information strictly confidential in accordance with the Data Protection Act 1998.
. 13. Is There a License included? .. No, we do
not provide
any form of
music licensing or coverage for royalties
to individuals or companies who utilize our services
to distribute content with any copyright protection.
Any content you broadcast using our services is entirely your responsibility. We do not monitor stream contents and it is up to you to ensure that if you are streaming any music with a copyright, that you are on the right side of the law within your country.
Under no circumstances will Host2Stream be responsible for the behaviour of our Clients or their users when found to be broadcasting protected content.
If you have any doubts or questions regarding the legalities of your stream/radio station, you should contact a qualified solicitor/lawyer or the relevant licensing authority in your area.
Licenses should be obtained individually by the Radio Station owner. Some types of broadcasting do not require a license. If you are in a Country that requires a music license for internet broadcasting then you will need to obtain one.
The following links are provided just as a guide only, we do not accept any responsibility for the misuse or misguidance of this information.
Some helpful links to music licensing bodies:
USA
3rd Party 'Umbrella' Licenses for web broadcasting
UK
Germany
France
Netherlands
If contacted by an authority in
the event of an illegal situation regarding any of
the above, we will co-operate fully in any
investigations they decide to make against Clients
found to be breaking the law.
All live streaming purchased from Host2Stream is limited in bandwidth by a bitrate (Kbps). If you choose to stream above the purchased bitrate on a live server, we reserve the right to terminate your account without warning, refund or explanation.
If your account is suspended because of this, we reserve the right to charge a €10.00 admin fee to have it re-activated.
. 14. Do you offer Windows Media server? . No, we don't offer Windows Media server at this moment. . However if you stream with SHOUTcast your listeners are able to listen to your stream with Windows Media Player as well as with with Winamp, Realplayer, Quicktime Player and ITunes.
.. . Yes you can, as long as it does not exceed the maximum bitrate of 128Kbps and maximum viewer slots of 50. Video streaming requires the download of NSV tools.
. 16. Who can listen to my stream? . Anyone, anywhere with a reasonably fast internet connection and a standard MP3 player can listen to your stream.
..
. 17. How can I upgrade my server? . Upgrading is a simple case of contacting us by using Support Tickets, simply login to Client Area Login Panel and click onto the Support section.
We will then get back to you with an upgrade payment link and will process your request ASAP upon having received payment.
Yes! If in our reasonable opinion
you fail to comply with our
Terms and Conditions of Use
of this website, we may terminate or limit access to
your SHOUTcast server.
Host2Stream may
suspend services if Client:
Host2Stream may also suspend services if the suspension is necessary to protect its network or its other Clients.
Client shall pay to Host2Stream a €10 reinstatement fee if service is reinstituted.
.
. 19. What control panel do I get with my SHOUTcast account? . Currently, we use the WHMSonic Control Panel on our UK and USA servers. This control panel offers advanced features and you will have complete control over your SHOUTcast account.
. . WHMSonic panel is our custom control panel available for Host2Stream clients. This allow you to control your server like, start, stop, restart your server, change the details for your server such as the stream and admin password, relay your server etc.
. 21. Why can't I login to my Control Panel? . If you by mistake enter your Control Panel
password 5 times incorrectly it will result
for your IP address to be permanently
blocked.
.
.
. 24. What does Listener Slots mean? . This refers to the maximum number of people who will be able to connect (listen) to your stream at one time.
. . Radio streams are encoded (compressed) to a bitrate. The bitrate simply refers to the audio quality of the stream, this is measured in computer terms in 'Kbps - kilo bits per second' or 'k' for short. As a rough guide; listening to a station in 128Kbps stereo would sound like CD quality, where as 24Kbps would sound more like listening over the phone. It is also important to note that users with a dial-up internet connection will not be able to connect to anything higher than 24Kbps.
Most radio stations like to offer 2 or 3 streams, usually a low bitrate (like 24Kbps) for users with dial-up, a medium stream (such as 64Kbps) for users with ISDN/Lower powered broadband and a high quality 96/128Kbps stream for the majority of internet users who will have high power broadband connections either at home or work.
. 26. If I reduce my bitrate size would that increase my number of listeners (slots)?
.
When you order SHOUTcast package with desired number of listeners (eg. 50/192Kbps) your maximum number of listeners is 50, and you are allowed to stream in the range between 24Kbps to 192Kbps.
Packages up to 192Kbps have higher monthly
fee because of a higher data traffic usage on server.
. 27. Where is Host2Stream Located? . Our office is located in Sydney, New South Wales, Australia. . Our servers are located in strategically placed datacentres in UK (Europe) and USA.
.
. 28. When was Host2Stream established? .
Host2Stream
was formed in 2009, and is providing cheaper small
scale SHOUTcast solutions with
unlimited bandwidth
.
. 29. Technical Support and Customer Services . For existing clients only! If your questions are not answered in our FAQ sections, please open a support ticket. You can do this by logging in to Client Area Login Panel and click onto the Support section. .
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